Terms and Conditions (GTC)

1. General Provisions

§ 1 Scope; contract language

  • The present terms and conditions (GTC) apply to the contracts concluded between you and me, Antonella Kramer, Wilhelm-Humser-Straße 20, 82031 Grünwald, as well as contracts concluded via this online shop.
  • Deviating conditions from you will not be recognized unless I expressly agree to their validity.
  • The language available for the conclusion of the contract is exclusively German.

§ 2 Applicable law; mandatory consumer protection regulations

  • The law of the Federal Republic of Germany applies to the exclusion of the UN sales law if
  • you have your habitual residence in Germany, or
  • Your habitual residence is in a country that is not a member of the European Union.
  • In the event that you have your habitual residence in a member state of the European Union, the applicability of German law also applies, whereby mandatory provisions of the state in which you have your habitual residence remain unaffected.

§ 3 Limitation of Liability

I am liable for intent and gross negligence. Furthermore, I am liable for the negligent breach of obligations, the fulfillment of which is essential for the proper execution of the contract, the breach of which jeopardizes the achievement of the purpose of the contract and on the observance of which you as a customer can regularly rely. In the latter case, however, I am only liable for the foreseeable, contract-typical damage. The same applies to breaches of duty by my employees, representatives and vicarious agents. The above exclusions of liability do not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.

2. General conditions for booking my coaching, workshops, soul journeys and retreats (consulting services/services)

§ 4 Scope of my services, customer’s own responsibility, booking

  • I offer professionally conducted coaching, workshops, soul journeys and retreats as well as other related services (hereinafter “consulting”) on the basis of a service contract within the meaning of § 611 BGB. I cannot assume any liability or guarantee for the achievement of the defined goals or the success you desire.
  • I will support you as part of the consultation to the best of my knowledge and ability, but you are responsible for your own personal change and must be willing to work on yourself as far as possible in order to achieve the desired changes.
  • My advice does not include medical, medical, psychiatric, psychological or psychotherapeutic treatment or advice that replaces such and is therefore not suitable for people in need of such treatment or support. You remain responsible for your perceptions, feelings, cognitions, insights, experiences, etc. and thus for your physical and mental health during my consultation and throughout the entire collaboration. This includes the consultation itself as well as all other tasks and exercises before, during, after and in connection with my consultation. You acknowledge that all actions taken as part of the collaboration are entirely your own responsibility.
  • A consultation is always booked through individual communication. The booking of a consultation becomes binding with your acceptance of my offer.

§ 5 Booking and Cancellation of Individual Sessions

  • If we have fixed an appointment for a coaching or other consulting service (e.g. an individual workshop) for which I hold an individual session with you – online or in person – or you have booked an appointment online, you can make this appointment – without that the agreed costs are settled – cancel up to 48 hours before the agreed start of the appointment by e-mail or by post.
  • If you cancel up to 48 hours in advance, the agreed amount will be refunded or an alternative date will be set after consultation. After that, the full amount is due, even if you are unable to attend the appointment. You reserve the right to prove that I have suffered no or only minor damage.
  • I reserve the right to cancel or postpone agreed appointments without giving reasons, although I will of course coordinate a new appointment with you. In the event of cancellation or if we cannot find a new date, you will of course receive a full refund of payments already made.
  • Your statutory right of withdrawal for services booked online remains unaffected by the above regulations, although this only exists if you make use of my consulting services for professional reasons.

§ 6 Reservation and booking of soul journeys

  • As far as my offers include soul journeys, they only include the services to be provided by me within the framework of seminar days. You must book travel, accommodation and meals independently and at your own expense.
  • At first, you can only reserve soul journeys. A deposit of 50% of the course fee is required for the reservation. The booking only becomes binding when you receive a corresponding confirmation from me, which is sent in text form no later than 4 weeks before the start of the soul journey (= 1st day of the seminar). Immediately afterwards you will receive an invoice for the additional 50%. Until we receive the booking confirmation, you and I can withdraw from the reservation without incurring any costs.
  • Your statutory right of withdrawal for trips booked online remains unaffected by the above regulations, although this only exists if you make use of my consulting services for professional reasons.

3. Conditions for the purchase of products through my online shop as well as additional conditions for coaching, workshops, soul journeys and retreats booked online

§ 7 Formation of the contract

  • The presentation of the products and offers in my online shop does not constitute a legally binding offer, but an invitation to place an order (invitatio ad offerendum).
  • By clicking the “Order with costs” button in the last step of the ordering process, you make a binding offer to purchase the products shown in the order overview or to book the services shown in the order overview. Immediately after sending the order, you will receive an order confirmation, which, however, does not yet represent acceptance of your contract offer. A contract is formed between you and me as soon as I accept your order in a separate e-mail or, in the case of non-personalized goods, I send them to you or, in the case of personalized products, when we talk about the product. Please check the SPAM folder of your e-mail inbox regularly.

§ 8 Technical steps up to the conclusion of the contract and correction of input errors

As part of the ordering process, you first place the desired products in the shopping cart or select the date you want or the date I offer for the event you want in the event calendar. With my services, you will be asked for your name and contact details immediately after you have selected your appointment. If you click on “Confirm” after entering them, the desired services will be placed in the shopping cart. There you can change the desired quantity of goods or remove selected products or services at any time. If you have stored products or services there, clicking on the “Next” button will take you to a page where you can enter your (further) data and then select the shipping and payment method. Finally, an overview page opens where you can check your details. You can correct your input errors (e.g. regarding payment method, data or the desired quantity) by clicking on “Edit” or “Edit order”. If you want to cancel the ordering process completely, you can simply close your browser window. Otherwise, after clicking on the confirmation button “Order with costs”, your declaration will be binding within the meaning of § 7, second bullet point of these General Terms and Conditions.

§ 9 Storage of the text of the contract

The contractual provisions with information on the products and/or services ordered, including these General Terms and Conditions and the cancellation policy, will be sent to you by email with acceptance of the contract offer or with notification of this. I do not save the contractual provisions.

§ 10 Terms of Payment

I issue invoices for my consulting services, which must be paid within 14 days by bank transfer. I reserve the right to request down payments for my services. When purchasing products or booking services via my online shop, the amount owed for this is due immediately with the order. The goods or services are paid for using the payment methods offered in the online shop.

§ 11 Retention of title

The merchandise remains my property until full payment has been made.

§ 12 Terms of Delivery

I deliver the goods according to the agreements made with you. Any shipping costs incurred are listed in the product description and will be shown separately on the invoice.

§ 13 Warranty for purchases of goods

  • If the goods purchased and delivered in my online shop are defective, you are entitled within the framework of the statutory provisions to demand supplementary performance, to withdraw from the contract or to reduce the purchase price.
  • The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. Claims for defects that I have fraudulently concealed expire within the regular limitation period.
  • You are also entitled to rights due to defects within the framework of a quality and/or durability guarantee, provided that I have expressly given such a guarantee for the item sold in individual cases.

4. Final Provisions

Section 14 Place of Jurisdiction; online dispute resolution and alternative dispute resolution; severability clause

  • If you had your domicile or habitual abode in Germany when the contract was concluded and either relocated from Germany at the time I filed an action or your domicile or habitual abode is unknown at that time, the place of jurisdiction for all disputes is Grünwald.
  • The European Commission provides a platform for online dispute resolution (OS) at http://ec.europa.eu/consumers/odr/ . My e-mail address is: hallo@antonella-barbara.de
  • I am neither obliged nor willing to participate in a dispute settlement procedure under the Consumer Dispute Settlement Act (VSBG).
  • Should individual provisions of our contract be ineffective, this will not affect the rest of the contract.